Draft — pending review before publication
These supplied policies require UAE compliance review and confirmation of VAT, shipping operations and privacy practices.
Shipping fees are calculated at checkout and shown before payment. We deliver only to locations available through checkout.
Processing and delivery
Dispatch and delivery estimates must be confirmed before publication and/or displayed at checkout. Estimates run from dispatch and are not guarantees. Pre-order or made-to-order lead times should be shown on the product page.
Tracking and delivery
When available, tracking details will be emailed after dispatch. Provide a complete address and reachable phone number. Failed delivery caused by incorrect details or unavailable recipients may incur re-delivery charges, where disclosed and permitted.
International orders
Customers may be responsible for destination-country customs duties, taxes and fees. We cannot deliver where prohibited by applicable trade rules or where our courier does not serve.
Lost, damaged or delayed parcels
Contact Support@hoopstore-dxb.com with your order number and photos if a parcel arrives damaged or appears lost. We will investigate with the courier and resolve the issue under applicable law and our returns policy. Customs, weather, peak periods and carrier issues may cause delays.
Contact
Support@hoopstore-dxb.com
The Hoopstore LLC · Trade licence no. 2538890.01
Flat 102, Bldg 52, 37th Street, Al Rigga, Dubai, UAE
Support@hoopstore-dxb.com